From Your BFFs at PurrPacks

Posted by cattoys on 5/21/2017 to FAQ
Dear Valued PurrPacks Members:
By now, many of you have made inquiry related to the big changes at PurrPacks announced on the insert of May's subscription box.

A Message from PurrPacks

Posted by cattoys on 5/1/2017 to FAQ
A Message from PurrPacks
Many of you have been loyal from the get-go, and we thank you!  We have some BIG CHANGES to announce and hope you'll be pleased:

Electronic Gift Certificates

Posted by Kelly on 10/10/2014 to FAQ
Information on electronic gift cards and how to check the status in your account.

Redeeming Your Rewards Points

Posted by on 8/15/2013 to FAQ
By now you may have noticed our products show a rewards point value. Basically you get 1 point per dollar spent. This is automatic and will be reflected in the MY ACCOUNT portion of the site once you are logged in and have made purchases. Here you will see your total points to date and you can either view the details...

Can't Remember Your Password?

Posted by on 8/13/2013 to FAQ
Having trouble remembering your password or having trouble logging into the store?

Simply click on the MY ACCOUNT link and enter your email address into the field and click reset my password. Click on that link and it takes you right to a page to create a new password and once you do you are immediately logged into the site.

New Site, New Features & New Services

Posted by on 8/12/2013 to FAQ
Welcome to the all new Our new site offers loads of new features, which we are extremely excited about and hope you will be too!

Why can't certain items be shipped outside the USA?

Posted by on 7/25/2012 to FAQ
Due to customs restrictions and size constraints some items cannot be shipped outside the USA. For more information on what restrictions your country imposes please check with your local customs officials... Newsletter

Posted by on 7/22/2012 to FAQ
Join us for news and information about our products and other interests for cat owners. Be the first to learn about sales and receive newsletter member only discounts! SIGN UP NOW

Wholesale Pricing

Posted by on 7/22/2012 to FAQ
If you would like to carry our items in your pet store please visit for more information.

APO/ FPO Military Shipping & Handling Information

Posted by on 7/22/2012 to FAQ
APO/ FPO Military Shipping & Handling APO [Army Post Office] and FPO [Fleet Post Office] are military designated addresses that allow mail to be delivered to overseas military locations. APO addresses are associated with US Army or Air Force installations. FPO addresses are associated with US Navy installations and ships in the United States.

International Customs and Tariffs

Posted by on 7/21/2012 to FAQ cannot be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We strongly encourage you to speak with your customs office if you have any questions as to what additional costs your order might entail...

What is your monthly delivery program?

Posted by on 7/25/2011 to FAQ
Find answers to common questions about our monthly delivery program.

Not receiving emails from

Posted by on 7/20/2011 to FAQ
If you are not receiving emails from this might be caused by a variety of reason...

I see different prices or products than what says is available

Posted by on 7/20/2011 to FAQ
We update are website on a regular basis and if you have a cached webpage on your computer you are not seeing the website properly. This can also happen if you save items in shopping cart. When you come back to complete the sale the items sometimes have price changes or have been discontinued....

Google, Yahoo, MSN Search are listing pages or specials not on

Posted by on 7/20/2011 to FAQ
Many search engines will cache pages and do not update their listing as quickly as we do. For current product listings, pricing and specials please refer to and not the search engine listings. And sometimes you, the customer, have an older version of our website cached on your computer...

Directions for Wild Bird Feeders

Posted by on 7/15/2011 to FAQ
Instructions on use of the different wild bird feeders.

Humming Bird Feeder Directions

Posted by on 7/15/2011 to FAQ
Directions and recipes for filling your hummingbird feeder.